Privacy Policy

Privacy Policy

GuavaJam adheres to the requirements of the UK General Data Protection regulation (GDPR) and the Data Protection Act 2018.

For the purposes of the data protection legislation, the data controller is GuavaJam Ltd registered within the company house in the United Kingdom with number 13146153. 

Information we may collect from you

We may collect and process the following data about you: 

  • Your name, address and email address
    •
  • Your payment card details
    •
  • Your phone number 

    •  

    We collect the Information you give us. You may give us information about you when you create an account, when you place an order, by corresponding with us.

    Why do we process your data? 

    GuavaJam takes your privacy seriously and we only process the data that is relevant and necessary for the purpose of each processing:

    • To fulfil the contract we have with you, we process your data relating to your identity and contact details, so we can process your orders, send you confirmation emails and send the product to you. We also need to process those data to respond to your request and complaints and provide after-sales service if required.

     

    • In order to comply with legal obligations to send you information required by law.

     

    • In order to keep you in the loop of GuavaJam’s updates and news, we have a legitimate interest to send you our newsletter but please feel free to unsubscribe if you do not wish to receive this type of information.

     

    • We do not generally process your personal information based on your consent. Where we do, you have the right to withdraw your consent at any time. 

    Disclosure of your information

    We may share your personal information with the duly authorised personnel of GuavaJam, its service providers and subcontractors.

    We may also transfer your data to the relevant authorities where requested in order to comply with our legal obligations.

    The data may be transferred to a destination outside the European Economic Area (“EEA”) and the UK only where it is compliant with data protection legislation and provides adequate safeguards in relation to your data. It may also be processed by staff operating outside the EEA who work for us. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy

    How long is your personal data kept for? 

    We do not keep your personal data for longer than is necessary for the purposes for which your personal data are processed.

    We keep your personal data in accordance with our internal data retention policy. You can ask us at any time to erase your personal data.

    Security of your data

    Guavajam takes all the necessary technical and organisational measures to ensure the security and confidentiality of your personal data.

    Your rights

    • You have the right to be informed (Privacy Policy).
    • You have the right to access (See your own data).
    • You have the right to have data rectified or amended (correct mistakes).
    • You have the right to be forgotten (removal of data).
    • You have the right to restrict processing (for marketing purposes). 
    • You have the right to data portability (transfer across platforms).
    • You have the right to object (direct marketing/profiling).
    • You have the right to withdraw your consent where the processing of your information is based on your consent.
    • You have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

    To exercise your rights or for any question you may have, please contact us at info@guavajambebe.com

     

    Cookies policy

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    Cookies Necessary for the Functioning of the Store

    Name

    Function

    _ab

    Used in connection with access to admin.

    _secure_session_id

    Used in connection with navigation through a storefront.

    cart

    Used in connection with shopping cart.

    cart_sig

    Used in connection with checkout.

    cart_ts

    Used in connection with checkout.

    checkout_token

    Used in connection with checkout.

    secret

    Used in connection with checkout.

    secure_customer_sig

    Used in connection with customer login.

    storefront_digest

    Used in connection with customer login.

    _shopify_u

    Used to facilitate updating customer account information.

     

    Reporting and Analytics

    Name

    Function

    _tracking_consent

    Tracking preferences.

    _landing_page

    Track landing pages

    _orig_referrer

    Track landing pages

    _s

    Shopify analytics.

    _shopify_fs

    Shopify analytics.

    _shopify_s

    Shopify analytics.

    _shopify_sa_p

    Shopify analytics relating to marketing & referrals.

    _shopify_sa_t

    Shopify analytics relating to marketing & referrals.

    _shopify_y

    Shopify analytics.

    _y

    Shopify analytics.

     

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes to our privacy policy

    We review our privacy policy on a regular basis and may, from time to time, make changes in order to make sure that we are providing you with the most up-to-date information.